Accessibility Statement
1. Our Commitment
The Vine Family Practice is committed to providing an inclusive, respectful, and accessible experience for all patients, including persons with disabilities. We aim to ensure that our services are delivered in a fair and dignified manner.
2. Website Accessibility
We strive to ensure that our website is reasonably accessible and usable for all individuals, including those using assistive technologies. We aim to follow relevant accessibility standards and continuously improve usability.
To support visual impairment or specific reading needs, patients can activate our built-in Accessibility Controls Toolbar (found via the floating blue accessibility icon at the bottom left of the screen) to toggle **High Contrast Mode** or **Large Text Size** instantly.
3. Physical Accessibility of Our Practice
Notice: Please note that our current premises have limitations in physical accessibility. At present, the facility is not fully wheelchair accessible due to structural constraints associated with the building design and access points.
We understand the importance of accessibility and we sincerely regret any inconvenience this may cause.
We remain committed to providing reasonable accommodation in accordance with applicable equality and access principles.
4. Alternative Arrangements
To support patients who may experience difficulty accessing the premises, we will endeavour to provide reasonable accommodations where reasonably possible, including:
- Assistance from staff on arrival
- Alternative consultation arrangements where feasible
- Guidance prior to appointments to plan access
- Telephonic or remote consultation options where clinically appropriate
5. Feedback and Assistance
We welcome feedback on accessibility at our practice. If you have specific needs or require assistance, please contact us so that we can make appropriate arrangements.
We aim to respond to accessibility requests as promptly as possible.
Contact Details:
Email: info@thevinegp.co.za
Phone: 061 488 3004
6. Ongoing Improvements
We are committed to improving accessibility over time and will review our facilities and services where possible to better meet the needs of all patients.